About Us
DayToDay Virtual Assistant Services
provides administrative and personal support for independent
professionals and small businesses. While working
remotely (virtually) in our office in Tallahassee, Florida,
we are able to assist clients worldwide.
We are committed to providing dependable and
professional service and support to our clients and their
customers.
Our mission is to save our clients time.
Time that
is necessary to achieve their most ambitious goals and
objectives. We offer our clients the flexibility they
need. No project is too small. Whether a one-time
project or ongoing tasks each month, we get the job done
without the hassle of hiring a traditional employee.
Owner Profile
Margaret Mahan, owner of DayToDay
Virtual Assistant Services, has more than 27 years of
experience in the areas of administration and computer
management. Her experience includes general
administrative and secretarial functions, general
bookkeeping, file and data management, software and database management, training and documentation of procedures,
software application implementation, mailing list
compilation and management, and customer support.
Margaret's diverse experience contributes to
her ability to learn your business and how best to support you
in your growth and development. Her unwavering eye for
excellence, coupled with exceptional verbal and written
communication skills, provide the necessary ingredients for
managing all client work.
Some of the most important personal
characteristics of a Virtual Assistant are:
• a genuine love of being of service to
others
• an insatiable curiosity
• detail-oriented
• thorough
• organized
• reliable
Margaret possesses these qualities and through them will provide
you with the utmost support in your business goals.
Confidentiality
Any information provided to DayToDay
Virtual Assistant Services shall remain 100% confidential. We will
never exchange your company's email, address, phone number
or any other information with a third party without your written
consent. We provide a Non-Disclosure Agreement upon
request.
We maintain the most current security
software and all files are virus checked prior to transfer.
All client information is saved within
secured confidential folders and privacy is taken very
seriously.
We always exercise integrity, honesty and
diligence where the interests of our clients are concerned.
We do not engage in illegal or unethical activity, nor do we
deal with anyone who would compromise our integrity. Our
standard of ethics are high and confidentiality is assured.
{Please see the Virtual Assistant Code of Ethics below.}
How do we Conduct Business when we're in two different
locations?
Through the use of today's technologies,
we can communicate and brainstorm, regardless of the miles
of separation. With email, telephone, Internet
connection, fax, mail or courier services we can stay in
touch 24-hours a day. Contact may even be coordinated
via online intranets or you may decide that it is more
efficient and effective for our office to have access to
your office computer with software such as LogMeIn or Symantec's PC
Anywhere.
How is Payment to a VA Submitted?
Invoices are
submitted that include payment terms as previously agreed
upon with each client. Payments may
be made with checks or money orders sent by mail.
PayPal may also be used if you prefer to handle payment via
bank draft or credit card.
A deposit
toward the first project is required for new clients.
Retainer programs may also be chosen where payment is made
in advance toward a budgeted amount of hours in a given
month for services provided in that time period.
Virtual Assistant Code of Ethics
Members of any
society must comply with certain obligations and
responsibilities in order to enjoy the benefits that come with
inclusion. Belonging to a community is a privilege, and members
of the community have a right to some expectations of their
peers.
Below is the
Virtual Assistant Code of Ethics and Excellence
as established by the Virtual Assistance Chamber of Commerce. We feel they stand for the highest ideals of honor and
dignity in our profession.
To My Clients, I promise that…
-
I will
accurately represent what my practice is capable of in all
marketing, advertising and promotional materials.
-
I will accurately represent my skills, recognizing
my limitations and only offering professional services that
I feel competent to provide.
-
I will inform prospective clients of any
conditions that I am aware of that could limit my
effectiveness.
-
I will place each client’s best interest first and
foremost, making reasonably certain that I have the
necessary skills and resources to provide the support needed
before entering into a client relationship.
-
I will clearly communicate the terms and
conditions of any client relationship, identifying the
responsibilities of all parties, and documenting these
provisions in a signed agreement.
-
I will honor my contracts, agreements and
commitments.
-
I will only make commitments that are within my
power and abilities to deliver.
-
I will accept responsibility for all work I do,
admit mistakes and do whatever is possible to rectify any
problems that arise.
-
I will maintain the highest level of
professionalism, and refrain from misrepresenting any
authority entrusted to me.
-
I will maintain accurate and sufficient records of
all client work.
-
I will safeguard and protect all private and
confidential information entrusted to me or obtained in the
course of any working relationship.
-
I will not release any client information without
prior consent or unless given instruction or permission by
a client to do so on his or her behalf.
-
I will ensure that electronic and hardcopy record
disposal is handled in a confidential and secure manner.
-
I will serve as an effective professional
representative of my clients when asked to do so, and do
everything within my power to protect the interest of my
clients at all times.
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